Shipping Terms

Shipping costs are calculated during checkout based on the dimensions, weight and destination of the items in the order. Payment for shipping will be collected with the purchase.(For international shipping ,charges may vary according) Standard shipping charges : Rs.49 For the initial period, orders placed above Rs.999 are given free shipping excluding charges. kongunam has the right to change shipping charges accordingly.

Delivery Terms

Domestic Transit:

In general ,domestic shipments are in transit for 7 to 10 days .

International Transit:

Transit for international orders may vary according to the country. This varies greatly depending on the courier services we opt to deliver your products.

Dispatch Time:

Orders are usually dispatched within 2 business days of payment of order. Your product will be delivered by general post ,ST or professional couriers. Our warehouse operates on standard business hours, except on national holidays at which time warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change of Delivery Address:

For change of delivery address requests, we are able to change the delivery address any time before the order has been dispatched.

Delivery Time Exceeded:

If delivery time has exceeded the forecast time, please contact us so that we can conduct an investigation for the same.

Tracking Notification:

Upon dispatch, you will receive a tracking link from which you will be able to follow the progress of shipment based on the latest updates made available by the shipping provider

Parcels Damaged in Transit:

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact us through email or Whatsapp. It may be subjected to exchanged products.

Import Duties and Taxes:

For international shipments, import duties & taxes may be required to be paid. kongunam encourages customers to pay duties and taxes as these will facilitate an efficient delivery.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Kongunam at the customer’s expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.